Tickets Status
Unresolved
5290
Overdue
770
Due Today
25
Open
1800
On Hold
450
Unassigned
275
Tickets
Support Requests
*Received highest number of requests on Saturday.
Complaints
*Received highest number of complaints on Saturday.
Time to resolve complaint
7m:30s
(Goal: 7m:0s)
Average speed of answer
0m:15s
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Avg Cost Per Support
Customer Ratings