Tickets Status
Unresolved
5290
Overdue
770
Due Today
25
Open
1800
On Hold
450
Unassigned
275
Tickets
Support Requests
*Received highest number of requests on Saturday.
Complaints
*Received highest number of complaints on Saturday.
Time to resolve complaint
7m:30s
(Goal: 7m:0s)
Average speed of answer
0m:15s
Traffic Analysis
Avg Cost Per Support
Customer Ratings
5.0
8,500 85%
1,000 10%
300 03%
200 02%
100 01%