Helpdesk Management

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New Tickets

1,181/per month

40.8%
+1,551since last month

Solved Tickets

4,530/per month

53.8%
+2,030since last month

Open Tickets

1,285/per month

30.2%
+685since last month

Unresolved Tickets

1,020/per month

60.5%
+1,035since last month

Support Tickets Metrics

New Tickets
65% goal reached
1,860
+351
Solved Tickets
65% goal reached
2,530
+425
Open Tickets
65% goal reached
2,148
-211
Unresolved Tickets
65% goal reached
1,290
+151

Recent Tickets

Lorem ipsum dolor sit amit
21 minute ago

03-03-2019,11:32AM

Important
Lorem ipsum dolor sit amit
21 minute ago

07-03-2019,11:32AM

Important
Lorem ipsum dolor sit amit
23 minute ago

12-03-2019,11:32AM

Critical
Lorem ipsum dolor sit amit
29 minute ago

15-03-2019,11:32AM

Critical
Lorem ipsum dolor sit amit
48 minute ago

18-03-2019,11:32AM

Normal
Lorem ipsum dolor sit amit
52 minute ago

27-03-2019,01:12PM

Normal
Lorem ipsum dolor sit amit
58 minute ago

29-03-2019,01:12PM

Normal

Clients Feedback

Support Agents

John Doe
  • Last Login:Online Now
  • Tickets:80+(185+since last month)
  • Response Time:2 hours
Average Speed6m:42s / Goal:10m:0s
Send Message
Tyler Mark
  • Last Login:Offline Now
  • Tickets:70+(35+since last month)
  • Response Time:4 hours
Average Speed11m:12s / Goal:10m:0s
Send Message
Theron Deo
  • Last Login:Online Now
  • Tickets:95+(225+since last month)
  • Response Time:2 hours
Average Speed5m:34s / Goal:10m:0s
Send Message

Transaction History

  • Payment from #985632

    Customar ID:#857423

    +$450.50

    Completed

  • Process refund to #458762

    Customar ID:#354155

    +$180.50

    Completed

  • Process delivery to #698524

    Customar ID:#452356

    5 Items

    For pickup

  • Payment from #365845

    Customar ID:#748562

    +$129.50

    Completed

  • Payment failed from #475821

    Customar ID:#457771

    -$150.50

    Declined

  • Payment failed from #985324

    Customar ID:#548596

    -$190.50

    Declined

  • Process delivery to #698524

    Customar ID:#452356

    5 Items

    For pickup

Support Status

Customer Satisfaction

9.7

+535%avg. per month
Overall Rating

9.9

+128%avg. per month
Agent Performance

9.4

-143%avg. per month
Customer Name Location Tickets Tickets Status Customer Satisfaction Action
John Mayers
120+ Open
4.8/120
Kelly Brans
352+ Completed
5.0/352
Tim Howard
65+ Pending
4.5/65
Brans Tim
113+ Open
4.2/113
Tim Brans
60+ closed
3.8/60

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